Cancellation Schedule

We understand your plans change and we will do our best to work with you, however, we also ask that you understand that we may have turned other clients away in order to tend to and care for your pets.  That said, the following is the refund schedule of cancellations...

0 - 48 hrs.  Prior to start of service, and/or Holidays: Payment in full is charged (no refunds)

2 - 7 days  Prior to start of service: 30% of invoice total is due (equals an 70% refund)

8 days  Prior to start of service: No charge, refund in full.


Early Returns/Last Minute Changes

It is not unususal for trip plans to change at the last minute.  However, please understand that Paws N Pals carefully schedules time to service you and our other clients.  Therefore, except in cases of extreme illness or death, there are no refunds or credits for early returns or last minute changes to pet care.  Once pet care begins, payment is due for original dates scheduled.

Extended Absence

In the event you have to be away longer than planned it is mandatory that we hear from you!  We will only accept extensions of service by direct confirmation.  Your pets. well-being depend on our communication.  You will be liable for additonal charges accrued and it is due no more thatn 10 days after your return.


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